Overview
I was invited by American Specialty Health to help build out a UX discipline during a period of Digital Transformation and expansion into Wellness. My assessment led to building strategic processes, and putting ASH on the map as a leader and employer of choice. I helped create a modern work environment, and set our teams Vision and Mission.
first-year Results
Helped grow the UX team to 20
Hosted the top-rated experience at SD Design Trek 
Defined our Vision, Mission, Values and Principles
Developed a set of Design Competencies for career development
Launched a Design System project
Redesigned our facilities
Developed a Patient-Centered Ecosystem Strategy
Design Trek Participants
Design Trek Participants
SD Design Trek
SD Design Trek
ASH CTO speaks to Design Trek
ASH CTO speaks to Design Trek
Interpreting Ethnographic Research
Interpreting Ethnographic Research
Values and Principles Workshop
Values and Principles Workshop
Brand Concept
Brand Concept
Find your Specialty Cards
Find your Specialty Cards
New collaborative workspace
New collaborative workspace
peer feedback
"Chris doesn't wait around for someone to tell him how to get started, he takes initiative and creates plans. He encourages others to do the same."
"Chris brings outside experience to a hungry team. Anytime I've approached Chris with an idea for something we don't do very often, like different types of research and interviewing, he encourages me to go even further with thoughtful feedback."   
   
"Chris brings great leadership talent to the team at ASH and is an approachable and personable manager. His experience with user experience in a large organization has been valuable to shaping the role that his team plays. His experience with design and the creative field is a much needed addition to the technology department at ASH."
    
"Chris's previous experience with UX strategy helps drive research practices and methods at ASH. Chris is a valuable resource for all UX team members."
    
"Chris is always available to help and foster my independence. He encourages independent thinking and values my initiatives even though sometimes I face challenges. He's very supportive and encourages me to keep moving forward."
    
"Chris always has a lot of feedback when discussing projects I'm working on, in 1:1's and in casual conversation. He does his best to remove barriers and help move projects forward when they have hit a wall."
 "It is evident all the experience Chris has that he always comes up with innovative ways to address UX issues or improve our process."

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