I was invited by American Specialty Health to help build out a UX discipline during a period of Digital Transformation and expansion into Wellness. My assessment led to building strategic processes, and putting ASH on the map as a leader and employer of choice. I helped create a modern work environment, and set our teams Vision and Mission.
Helped grow the UX team to 20, the third largest in San Diego
Hosted the top-rated experience at SD Design Trek
Defined our Vision, Mission, Values and Principles
Developed a set of Design Competencies
Launched a Design System project
Redesigned our facilities
Developed a Patient-Centered Ecosystem Strategy